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Desventajas: Tried to charge us double the price when we got there, plus a $3000 deposite. Everyone there was having issues, it was a horrible scam!
We were able to rent the car we had chosen through economy, although they did try to give us a different car in the beginning. However I was very disappointed with the fact that I thought I had rented from one company at the airport, and it turned trasnochado to be a different company offsite.
When I told him he was going to give me a return credit I told him don't bother Key fob didn't work and when I brought it to a different payless he wanted me to pay for a new battery (when I got mad he relented). I had to fill vaho tank higher than I got it. Was told I could return it anywhere in Cancun but when I did they charged me an extra 250 pesos. There's more but I just want ro say this was the worst rental I have EVER done. Totally unacceptable.
Desventajas: I genuinely like this company but looking for the location in downtown was a hot mess. The address that was given to me via email was no where to be seen on google map. Google map pointed budget at a non existence location.
2) No shuttle service to location at airport (had to ask Hertz shuttle driver to take us) and impossible to find location when dropping of car (we picked up car in dark and, when dropping it off, there was no signage for Firefly at it wasn't nearby another other car rental agencies; no one we asked knew where it was located; had to ask Hertz representative to escort us there.)
Usuarios que conocen este destino y se ofrecen de forma voluntaria a reponer a las preguntas de otros viajeros sobre el mismo.
Ventajas: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process.
Bueno quiero que me ayuden a desmontar el mito de los precios de los alquileres de autos en Cancún!
No intentaron meterme seguros a la fuerza (mi tarjeta me cubre frente a ciertos eventos). Me pasaron un automóvil cero km, impecable.. Aunque aún no tiene placa, eso no me antojo mucho, espero no tener problemas con la policía.
Desventajas: The 7-seater that we had booked in Cancun was unavailable when get more info we got to the car rental and we were offer instead an...11-seater pullman that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled.
Desventajas: Costo de un seguro por anticipado no Cuadro necesario revelarse. Nos enteramos luego del hecho de que tuvimos que comprar 700 la pena de seguro
This should be disclosed up front at the time of booking and the cost of insurance should be added to the quoted rental cost since it is required.
Ventajas: Staff were friendly, accamodating and willing to negotiate price due to misunderstanding regarding credit card coverage of damage insurance - ended up giving us a good deal. Car was great. Overall a good value.